General User Programming

How do I access User programming at a specific phone?
1. From the ESI phone that you'd like to program press PROGRAM (48-key phone) or PROG/HELP (24-key phone). You will hear the Verbal User Programming Menu begin to play.

How do I access User programming for a virtual mailbox (one not associated with a specific phone)?
1. From any ESI phone press PROGRAM (48-key phone) or PROG/HELP (24-key phone).
2. Press *. You will be prompted for a mailbox number.
3. Enter the 3 or 4 digit mailbox number followed by #. You will hear the Verbal User Programming Menu begin to play.

Phone Buttons and User Settings

How do I program a button as a direct station select (DSS) or speed dial?
1. Hold the button down for approximately 2 seconds (until it starts to flash).
2. Enter the 3 or 4 digit internal extension number OR enter the outside number to be dialed (starting with the outside line access number typically 9). The number should be entered exactly the way you would dial it.
Press the button being programmed one time to confirm the entry.

How do I program a button as a special feature?
1. Hold the button down for approximately 2 seconds (until it starts to flash).
2. Press the Esi-Dex button one time (48-key phone) or press the Esi-Dex button until the display says 'Call Forward' (24-key phone).
3. Press the button underneath where it says 'Keys' on the LCD display (48-key phone). If using a 24-key phone then skip this step.
4. User the scroll keys (arrows under the display) to move through the feature list. The features will be shown on the LCD display as you scroll through the list.
5. When the desired feature is shown on the LCD display, press the button being programmed one time to confirm the entry.

How do I erase the programming of a button?
1. Hold the button down for approximately 2 seconds (until it starts to flash).
2. Press the HOLD button one time.

How do I change my phone to/from hands free answer mode?
1. Access User programming.
2. Press 3 to choose Station Options.
3. Press 5 to choose Hands Free Answer
4. Press 0 or 1 to turn the feature off (0) or on (1).
5. Press RELEASE or SPEAKER or hang up to exit User programming.

How do I adjust my phone's ringer volume?
1. Access User programming.
2. Press 4 to choose Station Audibles.
3. Press 2 to choose Station Ring Volume.
4. Press the scroll keys (up and down arrows under the display) to adjust ring volume to the desired level.
5. Press RELEASE or SPEAKER or hang up to exit User programming.

How do I change my phone's ring tone?
1. Access User programming.
2. Press 4 to choose Station Audibles
3. Press 1 to choose Station Ring Tones
4. Press the scroll keys (up and down arrows under the display) to select the desired ring tone.
5. Press RELEASE or SPEAKER or hang up to exit User programming.

Voice Mail

How do I check my voice mail messages from a remote location?
1. From the remote location call the main office (the location where the phone system is located).
2. If you reach the main greeting, press * followed by your mailbox number OR
3. If you reach a live person ask them to transfer you to your mailbox for message retrieval by pressing Voice Mail followed by * followed by your mailbox number OR
4. If you reach a voice mail box, press 8 (while the greeting is playing) to be transferred to the main greeting and then follow Step 2 above When prompted, enter your password followed by # OR enter 0 if no password is required.

How do I change the greeting in a virtual mailbox (one not associated with a specific phone)?
1. Access User programming for the mailbox.
2. Press 1 to choose Voice Mail.
3. Press 1, 2, or 3 followed by # to select the greeting that you'd like to record.
4. Press 1 to begin recording. Wait for the tone.
5. Record the greeting.
6. Press 1 to stop recording. The greeting will be played back.
Press # to accept the greeting or press 1 to re-record.

How do I create or change a mailbox password?
1. Access User programming for the mailbox.
2. Press 5 to choose Password programming
3. Press 1 to enter a new password or change an existing password
4. Enter the new password followed by #.
5. Press 4 to choose Password Level.
6. Press 0, 1 or 2 (0=password not required, 1=password required for remote access only, 2=password required for both remote and local access) followed by #.
7. Press RELEASE or SPEAKER or hang up to exit User programming.

How do I retrieve a message that was deleted inadvertently?
1. Access User programming for the mailbox.
2. Press 9 to choose the Recycle Bin.
3. While listening to the inadvertently deleted message, press 1 to restore it to your mailbox.
4. Press RELEASE or SPEAKER or hang up to exit User programming.

Call Handling

How do I pick up a call that is ringing at another phone?
1. While the other phone continues to ring, press the * (P/UP) button.
2. Press the Direct Station Select (DSS intercom) button for the ringing phone (it will be flashing red) OR enter the 3 or 4 digit extension number of the ringing phone.
3. Answer the call.

How do I forward my phone to another phone or outside number?
1. On the phone to be forwarded press the CFWD button.
2. Enter the 3 or 4 digit extension number of the forwarding destination OR the outside number to be dialed (starting with the outside line access number typically 9) followed by #. The number should be entered exactly the way you would dial it.

How do I turn off call forwarding?
1. On the forwarded phone press the CFWD button followed by *.

Administrator Programming

How do I access Administrator programming?
1. From any ESI phone press PROGRAM (48-key phone) or PROG/HELP (24-key phone). You will hear the Verbal User Programming Menu begin to play.
2. Press HOLD. You will be prompted for a password.
3. Enter the Administrator Password followed by #. You will hear the Verbal Administrator Programming Menu begin to play.

How do I update the date and time on my system?
1. Access Administrator programming
2. Press 1 to choose System Parameters
3. Press 4 to choose System Clock
4. Press 1 to choose Set Time/Date
5. Enter a new time in 12-hour format followed by # OR press # to leave the existing setting
6. Select AM or PM by pressing a scroll key (up or down arrow under the display) followed by #
7. Enter a new date in 8-digit format (MM/DD/YYYY) followed by # OR press # to leave the existing setting
8. Press RELEASE or SPEAKER or hang up the phone to exit Administrator Programming

How do I record or change the main company greeting?
1. Access Administrator programming.
2. Press 6 to choose Recordings
3. Press 1 to choose System Prompts
4. Enter the number of the Branch ID that you'd like to record followed by #. NOTE: The main company greeting is typically Branch ID 1 but this is not always the case. If you are unsure, please contact DataMine for clarification.
5. Follow the verbal prompts to record the Day Greeting followed by (if applicable) the Night Greeting.
6. Press RELEASE or SPEAKER or hang up the phone to exit Administrator Programming.

How do I record or change the holiday greeting?
1. Access Administrator programming.
2. Press 6 to choose Recordings
3. Press 1 to choose System Prompts
4. Enter 540 followed by #.
5. Follow the verbal prompts to record the Holiday Greeting.
6. Press RELEASE or SPEAKER or hang up the phone to exit Administrator Programming.

How do I reset a mailbox password that I've forgotten or don't have?
1. Attempt to access User programming for the phone or mailbox in question. You will be prompted for a password.
2. Enter the Administrator password followed by #.
3. Follow the steps to change or reset the User password.

How do I add an entry to my system-wide (company) speed dial list?
1. Access Administrator programming.
2. Press 1 to choose System Parameters.
3. Press 7 to choose System Speed Dial
4. Enter the speed dial 'slot' number to be programmed followed by #.
NOTE: the available speed dial 'slots are numbered form 600 to 699.
5. Enter the speed dial number starting with the outside access number (typically 9). The number should be entered exactly the way you would dial it normally. Press # when complete.
6. Enter the speed dial name by pressing the number keys until the desired letter appears on the display. Press # to move to the next character. Press # one more time when the name is complete.
7. Press RELEASE or SPEAKER or hang up to exit Administrator programming.

How do I add a name to my company directory? 1. Access Administrator programming.
2. Press 6 to choose Recordings.
3. Press 2 to choose Company Directory
4. Enter the 3 or 4 digit extension or mailbox for the name that will be recorded.
5. Press 1 to begin recording the name. Wait for the tone.
6. Record the name as you would like it to be heard in the directory.
7. Press 1 to stop recording. The name will be played back.
(NOTE: It is suggested that you leave a 1 or 2 second pause at the end of each name to ensure that it is not cut off during playback).
8. Press 1 to record the name again or press # to accept the recording.
9. Enter the name digits for the name. This will be the numbers on the number pad that correspond to the first 3 digits of either the person's first name or last name (depending on how your directory is set up). Press # when done. If you are not using the directory in 'dial-by-name' mode you can skip this step by pressing #.
10. Press RELEASE or SPEAKER or hang up to exit Administrator programming.

How do I change my Music on Hold selection?
1. Access Administrator programming.
2. Press 6 to choose Recordings.
3. Press 3 to choose Music on Hold
4. Press 1 to choose Music on Hold Source
5. Enter 590 to choose external source, 591 to choose pre-recorded track 1, 592 to choose pre-recorded track 2, or 593 to choose pre-recorded track 3. For information on adding custom Music on Hold tracks please contact DataMine.
6. Press RELEASE or SPEAKER or hang up to exit Administrator programming

How do I adjust my Music on Hold volume?
1. Access Administrator programming.
2. Press 6 to choose Recordings.
3. Press 3 to choose Music on Hold
4. Press 3 to choose Music on Hold Volume
5. Enter a value between 1 and 12 followed by #.
6. Press RELEASE or SPEAKER or hang up to exit Administrator programming.

User Programming

How do I change my presence setting?
1. From any Allworx phone dial 6xxx (xxx = your extension or mailbox number)
2. Enter your User password followed by #
3. Press 4 to choose Message Center System Settings
4. Press 1 to choose Change Your Presence Setting
5. Press 1, 2, 3, 4, 5, 6 or 7 to set your Presence Setting to the desired status.
6. Press SPEAKER or hang up to exit programming.

How do I reboot my phone?
1. Press the button directly under the CONFIG tab on your phone's LCD display.
2. Scroll down to the Reboot Phone option using the up and down arrows on the side of the LCD display.
3. Press ENTER (the button in between the up and down arrows on the side of the LCD display).
4. If any phone settings have been saved recently, you may be asked if you want to save the changes to Flash memory. Press the button directly under the YES or NO tab on your phone's LCD display (depending on the situation).
5. When prompted if you want to reboot the phone, press the button directly under the YES tab on your phone's LCD display.

Where can I find my phone's current status and network settings?
1. Press the button directly under the CONFIG tab on your phone's LCD display.
2. Scroll down to the Current Status/Info option using the up and down arrows on the side of the LCD display.
3. Press ENTER (the button in between the up and down arrows on the side of the LCD display).
4. Use the up and down arrows to scroll through the list of settings and information.
5. Press EXIT two times to return to normal operation.

How do I change the boot server setting on my phone?
1. Press the button directly under the CONFIG tab on your phone's LCD display.
2. Scroll down to the Network Settings option using the up and down arrows on the side of the LCD display.
3. Press ENTER (the button in between the up and down arrows on the side of the LCD display).
4. Scroll down to the Edit Boot Server IP option using the up and down arrows on the side of the LCD display.
5. Press ENTER.
6. Use the up arrow to backspace over the existing setting.
7. Enter the new Boot Server IP address using # to make a decimal point.
8. When you're done entering the IP address press ENTER.
9. Press EXIT two times.
10. You will be asked if you want to save the changes to Flash memory. Press the button directly under the YES tab on your phone's LCD display.
11. Reboot the phone.

How do I change the plug 'n play key on my phone?
1. Press the button directly under the CONFIG tab on your phone's LCD display.
2. Scroll down to the Network Settings option using the up and down arrows on the side of the LCD display.
3. Press ENTER (the button in between the up and down arrows on the side of the LCD display).
4. Scroll down to the Remote Plug 'n Play option using the up and down arrows on the side of the LCD display.
5. Press ENTER.
6. Use the up arrow to backspace over the existing setting.
7. Enter the new Remote Plug 'n Play key.
8. When you're done entering the key press ENTER.
9. Press EXIT two times.
10. You will be asked if you want to save the changes to Flash memory.
Press the button directly under the YES tab on your phone's LCD display.
11. Reboot the phone.

Administrator Programming

How do I record my main company greeting?
1. From any Allworx phone dial the 3-digit number of the Auto Attendant greeting that you'd like to change. This is often 431 but not always. The current greeting will begin to play. If this is not the greeting that you would like to change, hang up and dial a different Auto Attendant number (431 through 438 are all valid Auto Attendant numbers).
2. While the greeting is playing, press # and then 9. You will hear a short beep.
3. Enter the Administrator password followed by #.
4. Press 1 to select the Day greeting or 2 to select the Night greeting.
5. Press 2 to change the greeting.
6. Record the greeting and press # when finished. The greeting will begin to play back.
7. Press 1 to save the new greeting or press 2 to re-record the greeting again.
8. Press SPEAKER or hang up to exit programming.

COMPUTER NETWORKING

How do I find out what my computer's Local Area Network (LAN) address is?
1. In Windows left click on START
2. Left click on RUN
3. Type the word 'command' and press ENTER. A black DOS window will open.
4. At the cursor in the black DOS window type 'ipconfig' and press ENTER
5. Your computer's LAN address is shown as 'IP Address'. Subnet Mask and Default Gateway are also shown.
6. At the cursor in the black DOS window type 'exit' to return to Windows.

How do I find out what my network's public IP address is?
1. Click on the following link (or enter it in your Internet browser): www.whatismyip.com. Your network's public IP address will be displayed on the Internet page that comes up.

GLOSSARY OF TERMS

ACD - Automated Call Distribution. System that distributes incoming calls to a specific group of phones that agents use. ACD systems are often found in offices that handle large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons (e.g., customer service representatives) at the earliest opportunity. ACDs are often characterized by callers being place in a hold queue until an agent becomes available to take their call.

Analog Device Telecommunications device that functions using analog signals. Examples of analog devices include standard home telephones, most cordless phones, conference phones, dial-up modems and fax machines.

Bandwidth - The capacity for a given system to transfer data over a connection. It is measured as a bit rate expressed in bits/s or multiples of it (kb/s Mb/s etc.). Digital bandwidth should not be confused with the network throughput, which is the average rate of successful data transfer through a connection.

Cable Internet - Form of broadband internet access which differs from other forms of access by using the cable television infrastructure. It is layered on top of the existing network infrastructure used for cable television similar to how DSL uses the existing telephone network. Cable networks remain, along with the telephone network, one of the two predominant means of residential internet access.

Cat 3 - Unshielded twisted pair (UTP) cable designed to reliably carry data up to 10 Mbit/s. Category 3 was a popular cabling format among computer network administrators in the early 1990s, but fell out of popularity in favor of the very similar, but higher performing, Cat 5e standard. Presently, most new structured cable installations are built with Cat 5e or Cat 6 cable. Cat 3 is currently still in use in two-line telephone systems.

Cat 5e - twisted pair cable type designed for high signal integrity. This type of cable is often used in structured cabling for computer networks such as Ethernet, and is also used to carry many other signals such as basic voice services over short distances.

Cat 6 - Cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5e and Category 3 cable standards. Cat 6 features more stringent specifications for crosstalk and system noise.

DHCP - Dynamic Host Configuration Protocol. Protocol used by networked devices (DHCP clients) to obtain the parameters necessary for operation in an IP network. In practical terms, computers and other network devices obtain critical network information from a DHCP Server when they first boot up or are placed on a network.

DID Direct Inward Dialing. Feature offered by telephone companies for use with their customers' telephone systems, whereby the telephone company allocates a range of numbers all connected to their customer's telephone system. As calls are presented to the phone system, the number that the caller dialed is also given, so the phone system can route the call to the desired person or bureau within the organization.

Digital - Uses discrete (that is, discontinuous) values to represent information for input, processing, transmission, storage, etc. By contrast, non-digital (or analog) systems use a continuous range of values to represent information. The word digital is most commonly used in computing and electronics, especially where real-world information is converted to binary numeric form as in digital audio.

DNS - Domain Name System. Associates various information with domain names; most importantly, it serves as the "phone book" for the Internet by translating human-readable computer hostnames, e.g. www.example.com, into IP addresses, e.g. 208.77.188.166, which networking equipment needs to deliver information. A DNS also stores other information such as the list of mail servers that accept email for a given domain. By providing a worldwide keyword-based redirection service, the Domain Name System is an essential component of contemporary Internet use.

DSL Digital Subscriber Line. Family of technologies that provide digital data transmission over the wires of a local telephone network. DSL uses high frequency, while regular telephone uses low frequency on the same line. Typically, upload speed is lower than download speed for Asymmetric Digital Subscriber Line (ADSL) and equal to download speed for the less common Symmetric Digital Subscriber Line (SDSL).

Encryption Usually associated with wireless networks or Virtual Private Networks, encryption is a method of securing data that is traversing a private or public network. Data is encrypted by a network device before being transmitted over the network, and then is un-encrypted by the receiving device. There are several different methods of encryption. Most typically require a pass-phrase or key that allows the devices at either end to communicate successfully.

Ethernet - Ethernet is a family of frame-based computer networking technologies for Local Area Networks (LANs). It is the most widespread wired LAN technology currently in use.

Extension - Internal telephone line attached to a telephone system. Allows multiple lines inside the office to connect without each phone requiring a separate outside line. Dialer usually has to dial a number (typically 9) to tell the phone system to connect with a landline to dial an external number. Within the phone system, the user merely dials the extension number of the person they are trying to reach.

Firewall Network device used to prevent network intrusion to a private network or computer. It inspects network traffic passing through it, and denies or permits passage based on a set of rules. More specifically, a firewall's basic task is to regulate some of the flow of traffic between computer networks of different trust levels. Typical examples are the Internet which is a zone with no trust and an internal network which is a zone of higher trust. A zone with an intermediate trust level, situated between the Internet and a trusted internal network, is often referred to as a Demilitarized zone (DMZ).

Gateway In network terms, a gateway is a device (usually a router or firewall) that provides access to resources outside of the local network (such as the Internet).

Hub - Device for connecting multiple network devices together. A network hub is a fairly unsophisticated broadcast device. Hubs do not manage any of the traffic that comes through them, and any data packet entering any port is broadcast out on every other port (other than the port of entry). Since every packet is being sent out through every other port, packet collisions result--which greatly impedes the smooth flow of traffic.

Integrated T1 Type of T1 circuit. Currently popular with many businesses because of its flexibility. It allows an enterprise to run several services, such as local telephone, long-distance telephone, and Internet over a single circuit at the same time.

Internet - A global system of interconnected computer networks that interchange data by packet switching using the standardized Internet Protocol Suite (TCP/IP). It is a "network of networks" that consists of millions of private and public, academic, business, and government networks of local to global scope that are linked by copper wires, fiber-optic cables, wireless connections.

IP Internet Protocol Protocol used for communicating data across a packet-switched network using the Internet Protocol Suite (TCP/IP).

IP Address Internet Protocol address. Numerical identification that is assigned to devices participating in a computer network utilizing the Internet Protocol for communication between its devices. Although IP addresses are stored as binary numbers (1's and 0's), they are often displayed in more readable notations, such as 192.168.100.1. IP addresses can be specified as 'private' or 'public'. Private addresses are used on internal home or business networks, which are typically connected to the public Internet via a router. The router separates the private network from the public network. Public addresses are typically assigned to the routers or other devices that must connect directly to the public Internet. Public addresses are assigned by the Internet Service Provider.

ISDN Integrated Services Digital Network. Integrates speech and data on the same lines, adding features that were not available in the classic telephone system. There are several kinds of access interfaces to the ISDN defined, the most common of which is the Primary Rate Interface (PRI).

ISP - Internet Service Provider. A company which primarily offers their customers access to the Internet using dial-up or broadband data connections. ISPs may provide Internet e-mail accounts to users which allow them to communicate with one another by sending and receiving electronic messages through their ISPs' servers.

Jitter - Unwanted variation of one or more characteristics of a periodic signal in telecommunications applications, particularly VoIP. A high jitter represents a wide variation in data transmission times (latency) and can result in poor voice quality in VoIP applications.

Latency - The time (usually expressed in milliseconds) taken for a packet of data to be sent by an application, travel across a network, and be received by another application. High latency can indicate slow network performance and is often problematic for latency-sensitive applications, such as VoIP.

Line - A telephone line or telephone circuit is a single-user circuit on a telephone communications system. Typically this refers to the physical wire or other signaling medium connecting the user's telephone apparatus to the telecommunications network.

Modem - Traditionally used in dial-up networking to convert data between the analog form used on telephone lines and the digital form used on computers. Standard dial-up network modems transmit data at a maximum rate of 56,000 bits per second (56 Kbps). Broadband modems that are part of cable and DSL Internet service use more advanced signaling techniques to achieve dramatically higher network speeds than traditional modems. Broadband modems are sometimes called digital modems and those used for traditional dial-up networking, analog modems. Cellular modems that establish Internet connectivity through a digital cell phone also exist.

Ping - Computer network tool used to test whether a particular device is reachable across a network. Ping estimates the round-trip time, generally in milliseconds, records any packet loss, and displays a statistical summary when finished.

Port Card In telecommunications, a circuit board that can be added to a phone system cabinet to provide additional system capacity or enhanced capabilities.

POTS Plain Old Telephone Service. Term that describes the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in most parts of the world.

PRI Primary Rate Interface. Typically used by medium to large businesses with digital telephone systems to provide them digital access to the Public Switched Telephone Network (PSTN). The 23 B-channels can be used flexibly and allow Direct Inward Dial (DID) capability.

PSTN Public Switched Telephone Network. The network of the world's public telephone networks. Originally a network of fixed line, analog telephone systems, the PSTN is now almost entirely digital, and includes mobile as well as fixed telephones.

Router Routers are network devices that connect two or more networks. In this case, a network can be anything from a single computer to the Internet, which is really just a collection of many individual networks. Routers are most commonly used by businesses to connect their office network to the Internet, but there are numerous other applications.

Server - In the client/server network model, a server is a computer running software that awaits and fulfills requests from client computers on the network. There are many types of servers, including file servers (centralized storage location for computer files), applications servers (dedicated to running certain programs), web servers (provide access to web content), and communications servers (support communications networks).

SIP Session Initiation Protocol. A signaling protocol, widely used for setting up and tearing down communication sessions such as voice calls over the Internet.

Subnet Mask - In computer networks based on the Internet Protocol Suite, a subnetwork, or subnet, is a portion of the network's computers and network devices that have a common, designated IP address routing prefix. A routing prefix is the sequence of leading bits of an IP address that precede the portion of the address used as the device identifier. The subnet mask defines what portion of an IP address is the routing prefix and what portion is the host identifier.

Switch - Small hardware device that joins multiple computers together within one Local Area Network (LAN). Network switches appear nearly identical to network hubs, but a switch generally contains more "intelligence" than a hub. Unlike hubs, network switches are capable of inspecting data packets as they are received, determining the source and destination device of that packet, and forwarding it appropriately. By delivering each message only to the connected device it was intended for, a network switch conserves network bandwidth and offers generally better performance than a hub.

T1 - A widely used standard in telecommunications to transmit voice and data between devices. A T1 circuit is made up of twenty-four channels, each of which can carry 64 kbit/s. In total, the circuit transmits and receives 1.544 Mbits/s concurrently.

VoIP Voice Over Internet Protocol. Protocol optimized for the transmission of voice through the Internet or other packet-switched networks. This concept is also referred to as IP telephony, Internet telephony, voice over broadband, broadband telephony, and broadband phone.

VPN Virtual Private Network. A computer network in which some of the links between devices are carried by virtual circuits within some larger network (e.g., the Internet) instead of by physical wires. The link-layer protocols of the virtual network are said to be tunneled through the larger network. One common application is secure communications through the public Internet.

Wireless Access Point Device that allows wireless communication devices to connect to a wireless network. The Wireless Access Point usually connects to a wired network, and can relay data between the wireless devices (such as computers or printers) and wired devices on the network. It can also allow the wireless devices to access to the Internet via the wired network's Internet connection, if present.

AVG Software
Home Page www.grisoft.com
Support Page www.grisoft.com/ww.support
Cimco Communications
Home Page www.cimco.net
Support Page https://www.cimco.net/webservices/secure/Login.aspx
CBeyond
Home Page www.cbeyond.net
Support Page www.cbeyond.net/contact/index.htm
Broadvox
Home Page www.broadvox.com
Account Login http://support.broadvox.net/heatselfservice/siptrunking/en-us/Login.asp
XO Communications
Home Page www.xo.com



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